We are excited about the opportunity to work with you! Our team is committed to providing you with top-notch customer service every step of the way but before you approve your order, we kindly ask that you take a few minutes to read through our terms and conditions. This will help ensure a smooth and transparent process.
TERMS & CONDITIONS
Ordering & Invoicing:
Quotations and Pricing
All price quotes are valid for 15 days from the date of issuance.
Quotes are subject to revision based on customer changes or upon review of final artwork.
Any modifications to the order specifications after the initial quote may result in price adjustments.
For large or complex orders, we may offer extended quote validity periods. Please consult with your account representative for details.
Order Approval and Payment
Your order becomes official once the quote is approved and the required invoice payment is received.
Unless alternative terms have been specified and agreed upon, full invoice payment is required on all orders at the time of approval. Production will not begin until the quote is approved and payment is received.
For alternative payment term customers, full invoice payment is due upon receipt of items or within 5 business days of completion, whichever comes first, in writing.
Credit card payments will incur a 3.5% processing fee – there is no fee for cash or check payments.
Order Changes and Cancellations
Once an order is approved, no changes can be made to garment type, quantities, or artwork-related elements.
In the event of a cancellation, a cancellation fee will be applied as follows:
Within 24 hours of approval: 10% of order total
24-48 hours after approval: 20% of order total
More than 48 hours after approval: 30% of order total plus any incurred production costs
If production has NOT begun, a 30% garment restock fee will be charged for canceled orders.
All cancellation requests must be submitted in writing to your James Gang Printing representative.
Production Timeline and Deadlines
Our standard turnaround time for orders is 10-15 business days from the date of order approval AND invoice payment.
This timeline does not apply to orders with finishing services. Your James Gang Printing representative will provide a finalized in-hand date for such orders.
Requesting a hard deadline does not automatically guarantee it. All orders with a specific deadline must receive explicit confirmation and approval from our in-house scheduling team.
Rush orders or expedited timelines are always an option; however, additional costs will apply. Please consult your James Gang Printing representative for more information on rush pricing and availability.
Quality Assurance and Issue Resolution
We maintain a standard allowance for a 3-4% damage rate on each order – you will not be charged for any missing items.
Any misprints or defects exceeding the 3-4% damage rate will be reproduced or credited at our discretion.
For customer-supplied garments (“own goods”), we cannot replace or reimburse costs for items damaged within the allowable rate.
James Gang Printing does not accept garments that have sentimental value to our clients and/or are irreplaceable.
If you encounter any issues with your order after receipt, you have a 15-business-day grace period to report and assess order inconsistencies.
To report an issue, please contact our customer service team at info@jamesgangprinting.com with detailed information and photos of the problem.
Artwork & Garments:
Color Matching and Variations
We will indicate Pantone colors for all print/decoration, but the final received garment/product colors and appearance may vary from on-screen mockups due to variables in the manufacturing process and monitor display settings.
Pantone match requests may incur an additional service charge.
Plastisol imprint color and brightness may vary from approved Pantones due to the use of a "base" ink layer and the type of garments printed on.
Although infrequent, manufacturers may change the appearance and details of garments/products at any time without prior notice. James Gang Printing is not responsible for these variations but will contact you to help provide alternative solutions.
For heat press transfer products, a faint outline could be visible on certain garments and colors.
Due to environmental and health reasons, we do not print with discharge ink.
Garment Care and Responsibility
Please follow any manufacturer wash/use instructions provided with the garments/products.
James Gang Printing is not responsible for how garments/products wear or age over time or with use.
Our team may suggest garments/products for your projects. Your approval of the invoice acknowledges the details and quality of the garments/products included in the order.
Artwork Placement and Approval
Standard variation for artwork placement on any garment is ±0.25 inches, with a maximum variation of ±0.5 inches in any direction.
James Gang Printing is not responsible for artwork errors or omissions after the proof has been approved and the job printed.
Turnaround Times & Shipping
Shipping Costs
Shipping costs quoted should be considered estimates only and are subject to change.
Final shipping costs may be affected by carrier surcharges and are not final until packages have left our facility and have been properly assessed by the shipping carrier.
Any significant variations in shipping costs will be communicated to the customer before shipment.
Shipping Timelines
Customers are advised to account for potential shipping time when placing an order.
For production orders with a chosen shipping method, packages will ship within 2 business days of the order being completed.
Tracking numbers will be provided for all shipped orders where available.
E-commerce Orders: provided goods are in stock, packages will ship within 5 business days of the order being received.
Shipping Method Changes
Any changes to the shipping method after order approval may result in additional fees and delays.
Requests for shipping method changes must be made in writing and are subject to James Gang Printing’s approval.
Carrier & Customer Responsibility
A Bill of Lading will be used for all shipments, serving as a binding receipt and contract; customers are responsible for providing accurate information, and any discrepancies must be reported immediately upon receipt.
While James Gang Printing offers fulfillment and shipping services, we are not responsible for packages lost or delayed by the carrier (including but not limited to USPS, UPS, DHL, FedEx, APC, etc.).
James Gang Printing is not responsible for packages lost or delayed due to incorrect or insufficient recipient information provided by the customer.
In the event of a lost or damaged package, James Gang Printing can assist customers in filing claims directly with the shipping carrier.
Claims must be initiated within 10 days of the expected delivery date.
Before approving your invoice, we kindly request that you thoroughly review all aspects of your order to ensure complete accuracy. This comprehensive check should encompass your artwork (including correct files, spelling, Pantone colors, and print sizes), garment selections and sizes, and all other product and project details. Once you have carefully verified that all information is correct and meets your expectations, we ask that you confirm your approval by clicking the "Approve" button on your invoice. This final step authorizes us to proceed with your order based on the specifications provided.